Support
Flagship store
Rue des Tanneurs / Huidevettersstraat 54 G
1000 Brussels
Belgium
Tue–Sat: 9.30-18.00
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Mon-Fri: 10am-5.00pm
+32 (0)2 223 66 78Our friendly team is here to help
hello@ahooga.bike
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FAQ General
With a continuously growing network of proficient partners, there should be a Ahooga waiting for you nearby. In case there is no dealer in your region, do not hesitate to give us the name of your favorite shop and we'll make sure to contact them.
Our bikes are also available online. Do you need advice? Don’t hesitate to call us (+32 (0)2.223.66.78) or to send us an email hello@ahooga.bike.
You can visit us ! Our Flagship Store is located at Avenue Louise 259, 1050 Brussels. Click here to get opening hours and directions, and other locations.
As for technical support or maintenance, you can rely on most bike maintenance shops as Ahooga Bikes are principally made of standard components.
We did not want to imprison the Ahoogers into a closed eco-system, where choice in accessories and parts is limited, and prices are usually high. So, we went for an open eco-system. Ahooga bikes are mainly assembled with standard parts and components. This means that no matter where you live or move, you can rely on most bicycle maintenance shops.
If you'd like to book a maintenance appointment, you can reach us via e-mail (hello@ahooga.bike) or via phone +32 (0)2.223.66.78. The first maintenance of your Ahooga is on us! After that, you can book our maintenance packages to keep your bike in optimal condition.
Yes, we offer bags, baskets, racks, trailers, child seats, hands-free kits, navigation systems, transport covers or bags, carrying handle and lighting,… Everything you would do with a bike (and more) is possible on an Ahooga, Folding and Modular. All the new accessories we sell are all adaptable to our new and old models, which allows us to fight against planned obsolescence.
You can find all our accessories right here !
Due to our desire to offer an open ecosystem, most trailers and caddies will fit on the Ahooga. Most of the time, these are fixed on the rear axle of the bike which is 12mm on the Ahooga. If the trailer you choose has a 12mm axle adapter, that's fine. If not, you will simply have to widen the hole in the adapter. However, we advise you to inquire with us or a bicycle dealer.
Ahooga ships within Europe but may also ship worldwide if needed. Here’s list of countries we regularly ship to :
- Belgium
- France
- Luxembourg
- the Netherlands
- Germany
- Spain
- Italy
- Portugal
- Austria
- Denmark
- Sweden
- Norway
- Finland
- Ireland
- the UK
Please contact our Customer Service (+32 (0)2.223.66.78 or hello@ahooga.bike) for shipping information regarding countries not in this list.
Ahooga works with renowned carriers such as Bpost, DHL, UPS, Colissimo, DPD, GLS, Mondial relay, Deutsche Post. These services include track and trace and email notification. The boxes are designed so that your bike reaches you in perfect condition. Within the EU, any missing articles will of course be delivered to you subsequently and free of charge.
All our packages are fully insured during transport.
Shipping costs for bikes within the BENELUX: €30, outside BENELUX €80
Shipping costs for accessories (bought without bike): €15
Yes. We grant a 5-year warranty on all our frames and 2 years on the other components, battery and motor included.
We also grant a warranty extension for 96€/year with a maximum of 2 years (a total of 4 years of warranty on the components).
Yes, of course you can get peace of mind! You can get protected against theft, material damage or unexpected events, like a puncture or an accident. We are by your side 24/7.
You can choose between two insurance plans: ‘Theft and assistance’ or ‘Omnium’. The insurance is provided by Qover me.
How do you proceed?
When filling in the form on Qover me:
- Choose ‘Electric city bike (<25km/h)’, both for Folding and Modular
- Fill in the purchase price (incl. all accessories on your quote, incl. VAT)
- Choose ‘Equipped without GPS tracking’
With the code AHOOGAWELCOME you get a 15% discount on both insurance plans.
Please find all terms and conditions of the insurance plans on Qover me.
Qover me is active in most Western European countries and is also expanding its activities to other regions. Please check with Qover me to get information for your country.
If for any reason you are not completely satisfied with your online purchase, you may return any item in its original condition within 30 days of receipt, and we will gladly provide a refund or an exchange. However, please note custom color orders cannot be returned. Please contact our Customer Service either by email (hello@ahooga.bike) or phone (+32 (0)2.223.66.78) to receive the return instructions.
FAQ Modular
Its weight can vary between 17kg (8 speed) and 18kg (3 speed) depending on the configuration of the bike (low step versus unisex). This weight is calculated with motor and battery but without any accessory (racks or fenders).
This is lighter than any other e-bike on the market. That is why, even without using the electric support, the Modular remains light and easy to ride. In this way, you can choose the energy source to draw on, yours or the battery's. You do not depend on the battery all the time, which saves energy and ultimately that’s better for the planet :-)
The Modular bike is a 26" wheel bike, and has the following dimensions:165cm x 102cm x 63cm (65" x 40" x 25"). Thanks to the “Space Saver”, its space saving handlebar and with a single rotational movement, it saves 65% of space in width. Stored like this it has a diameter of only 25 cm!
The frame of the Modular is available in 2 different versions:
- The unisex version is suitable for people between 1.60m and 2m.
- The low step version is suitable for people between 1.50m and 1.90m. Low entry may be more convenient for people with reduced muscle capacity, or when wearing skirts.
For tall people and / or a more comfortable sitting position, it is recommended to opt for the "heads up" option.
The total weight capacity of the Modular is 145kg. It can be equipped with front and rear carriers/racks.
No, they are not included.
We have 4 rack packs available:
- Front Rack Pack: front carrier and single bike stand.
- Shopping Rack Pack: rear carrier and double bike stand.
- Kids Rack Pack: rear carrier, cushion, footrests, and double bike stand.
- Full Rack Pack, including front carrier, rear carrier, cushion, footrests and double bike stand.
In its unisex version, the Modular comes with a 40 mm handlebar to get a moderate position.
In its low step version, it comes with a City handlebar or Moon Cruiser to get a straight position.
Beyond a certain height (1m85), or in case the bike is shared by several people, you should consider the "heads up" option, an adjustable stem. With the heads-up option you can adjust the height of the handlebar to get the most optimal and comfortable riding position.
We chose a rear wheel motor hub over a central motor for 3 main reasons.
Weight and performance ratio : the motor manufacturer we partner with has over 15 years experience in building lightweight, compact, high torque rear hub motors. It provides more thrust and dynamics than a central hub motor. Besides, central hubs motors are much heavier and offer too much resistance when the assistance is off. They are simply not compatible with our hybrid concept.
Reduced wear and lower maintenance costs : Unlike with a central motor, the crank, sprockets and chain are not placed under load and wear less due to the transmission of motor power.
Noiseless : our motors are unusually silent compared to other rear hub and central motors.
FAQ The battery
Battery:
EU certified battery, lithium-ion, 24V, Panasonic cells. 7Ah. 168Wh.
Charging time:
3 hours.
Battery autonomy:
Up to 50+km of assisted ride, and much more in hybrid use.
The autonomy rates are based on a rider of 70kg, riding on a constant slope of 2%, and the assistance level being set at 60% (3/5). The autonomy depends also on the wind, the landscape, the weight of the rider...
Charging the battery:
To charge the battery you need to plug the charger to the battery, then plug the charger to a wall socket. The battery must always be turned off while being handled. You take the battery off the bike by pulling on the silicone strap, remove the battery by pulling it towards you, unscrew the little ring underneath the battery and disconnect the battery from its cable.
It is advised not to drain your battery completely as it affects its capacity. Also, it is recommended not to go over the recommended charging time. Constantly leaving the battery connected to the charger, will use up the charging cycles and reduce the lifespan of your battery.
Battery:
EU certified battery, lithium-ion, 36V, Panasonic cells. 7Ah. 252Wh.
Charging time:
3 hours.
Battery autonomy:
Up to 65+km of assisted ride, and much more in hybrid use.
The autonomy rates are based on a rider of 70kg, riding on a constant slope of 2%, and the assistance level being set to 60% (3/5). The autonomy depends also on the wind, the landscape, the weight of the rider...
Charging the battery:
To charge the battery you need to plug the charger to the battery, then plug the charger to a wall socket. The battery must always be turned off while being handled. The battery is key secured. You can open the battery box if you want to take the battery off the bike. If the battery is not turned off, when you put it back on your bike, you may create an electric arc and damage the battery.
It is advised not to drain your battery completely as it affects its capacity. We also advise you not to exceed the recommended charging time. Constantly leaving the battery connected to the charger, will use up the charging cycles and reduce the lifespan of your battery.
Battery:
EU certified battery, lithium-ion, 400Wh. Samsung cells.
Charging time:
3 hours.
Battery autonomy:
Up to 70+km of assisted ride, and much more in hybrid use.
The autonomy rates are based on a rider of 70kg, riding on a constant slope of 2%, and the assistance level being set at 60% (3/5). The autonomy depends also on the wind, the landscape, the weight of the rider...
Charging the battery:
To charge the battery you must plug the charger to the battery, then plug the charger into a wall socket. The battery must always be turned off while being handled. The battery is key secured so you can remove it of the bike if you like. If the battery is not turned off, when you put it back on your bike, you may create an electric arc and damage the battery.
It is advised not to drain your battery completely as it affects its capacity. We also advise you not to exceed the recommended charging time. Constantly leaving the battery connected to the charger, will use up the charging cycles and reduce the lifespan of your battery.
Active 24V:
The battery must always be turned off while being handled (by pushing on the red button on the battery). You can take off the battery by pulling the silicone strap, remove the battery by pulling it towards you, unscrew the little ring underneath the battery and disconnect the battery from its cable. Please turn off the battery when you put it back on the bike. Otherwise, you might create an electric arc which could damage the battery.
Power 36V:
The battery must always be turned off while being handled (by pushing on the orange button on the display). The battery is key secured. You can open the battery box if you'd like to take the battery off the bike. Please turn off the battery when you put it back on the bike. Otherwise, you might create an electric arc which could damage the battery.
The battery must always be turned off while being handled (by pushing on on/off button on the battery). The battery is key secured, and you can easily take the battery off the bike. Please turn off the battery when you put it back on the bike. Otherwise, you might create an electric arc which could damage the battery.